Free shipping on orders ₹2000+   |   Save up to 20% for new customers
Change Currency
rootandcraft
Menu

Frequently Asked Questions

Find answers to common questions about CraftVerde handmade products, shipping, and more.

Popular Topics

Orders & Shipping

Track orders, shipping info, and delivery times

Products & Care

Materials, customization, and care instructions

Returns & Refunds

Return policy, exchanges, and refund process

Account & Payment

Account management and payment options

Browse by Category

Select a category to view related questions

How long does shipping take?
+
Shipping times vary based on your location. Domestic orders typically arrive within 3-7 business days, while international orders may take 10-21 business days. Each handmade item is crafted with care, and some custom orders may require additional production time of 2-3 days before shipping.
Can I track my order?
+
Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history. Tracking updates may take 24-48 hours to appear in the carrier's system.
Do you offer international shipping?
+
Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location and order weight. Please note that customs duties and import taxes may apply and are the responsibility of the recipient.
Are all products handmade?
+
Yes! Every item in our collection is carefully handcrafted by skilled artisans. We use natural, sustainable materials and traditional techniques. Because each piece is made by hand, slight variations in color, size, and pattern are natural and add to the unique character of your item.
Can I request custom orders?
+
Absolutely! We love creating custom pieces. Contact us through our custom order form or email with your requirements, including size, color preferences, and design ideas. We'll provide a quote and estimated completion time. Custom orders typically require 2-4 weeks depending on complexity.
How do I care for handmade products?
+
Care instructions vary by material. Generally, avoid harsh chemicals and excessive moisture. For textiles, spot clean or hand wash in cold water. For wood items, wipe with a damp cloth and occasionally treat with natural oil. Detailed care instructions are included with each product.
What is your return policy?
+
We accept returns within 30 days of delivery for unused items in original condition. Custom and personalized items cannot be returned unless defective. To initiate a return, contact our customer service team. Return shipping costs are the customer's responsibility unless the item is defective.
How do refunds work?
+
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method. You'll receive an email confirmation when the refund is issued. Shipping costs are non-refundable except in cases of defective or incorrect items.
Can I exchange an item?
+
Yes! We're happy to exchange items for a different size, color, or product. Contact us within 30 days of receiving your order. We'll arrange the exchange and cover return shipping if the error was on our part.
How do I create an account?
+
Click on the "Sign Up" button in the top right corner of our website. Fill in your details including email and password. You'll receive a confirmation email to verify your account. Having an account lets you track orders, save favorites, and check out faster.
What payment methods do you accept?
+
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely through encrypted payment gateways. We do not store your payment information on our servers.
Is my personal information secure?
+
Absolutely. We use industry-standard SSL encryption to protect your data. Your information is never shared with third parties without your consent. We comply with all data protection regulations and only use your information to process orders and improve your shopping experience.

Still Have Questions?

Our customer support team is here to help you!

Contact Support