Your satisfaction is our priority. Every bamboo, wood, stone, and home decor piece we make is handcrafted with care, and we want you to love every purchase.
We accept returns and exchanges for most items within 7 days of delivery. To be eligible for a return:
Due to the handmade and made-to-order nature of many of our pieces, the following items cannot be returned or exchanged:
Email us at support@rootandcraft.com with your order number and reason for return. Include photos if the item arrived damaged, chipped, or defective.
We'll review your request and send you a Return Authorization (RA) number within 1-2 business days, along with return shipping instructions.
Many of our pieces are fragile (stone jewelry, wood carvings, bamboo decor). Please pack items securely in the original packaging with adequate cushioning to prevent damage in transit. Include your RA number clearly visible on the package and inside with your return form.
Ship the package to the address provided in your return authorization. We recommend using a trackable, insured shipping method given the fragile nature of many items.
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
We're happy to exchange items for a different size, design, or similar product of equal value, subject to availability.
| Reason for Return | Who Pays Shipping |
|---|---|
| Defective, damaged, or broken on arrival | Root and Craft (we provide prepaid label) |
| Wrong item sent | Root and Craft (we provide prepaid label) |
| Changed mind / didn't like | Customer responsibility |
| Ordered wrong size/design | Customer responsibility |
| Exchange for different item | Customer pays return, we cover new shipment |
Return Shipping Fee: If you're responsible for return shipping, actual courier charges will be deducted from your refund. For most locations within India, this typically ranges from ₹80–₹200 depending on package weight and destination.
No. Since our bamboo, wood, and stone pieces are handcrafted from natural materials, slight differences in colour, texture, grain, or finish are expected and are part of what makes each piece unique. These are not eligible for return.
We strongly recommend returning items in their original packaging since many pieces are fragile. If original packaging isn't available, please pack the item securely with adequate cushioning to prevent damage during transit — we cannot process refunds for items that arrive broken due to inadequate packaging on return.
Yes, but only before it ships — this is especially important for made-to-order and custom pieces, which go into production quickly. Contact us immediately at support@rootandcraft.com with your order number.
From the time you ship your return to receiving your refund typically takes 10-14 business days.
Our customer service team is here to assist you!
Email: support@rootandcraft.com
Phone: +91 922-016-9399
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
From corporate gifting to festive hampers — we handcraft every piece with care. Tell us what you need and we'll get back within 24 hours.
